Question 1

Who does For The Love of Children CIC support?

Accepted Answer

FTLOC supports children and young people, their families and carers, and the schools and professionals around them. We specialise in autism, ADHD and other neurodevelopmental differences, but a diagnosis is not required to approach us.

Question 2

Do we need a formal diagnosis to get support?

Accepted Answer

No. We provide support based on need. You do not need a formal diagnosis, or to be on a waiting list, to access our practical tools or request a conversation. FTLOC does not provide diagnostic assessments.

Question 3

Who can use family support?

Accepted Answer

Family support is for parents, carers and family members navigating neurodivergence, anxiety, communication differences and high-demand everyday routines at home. We start by listening to what is happening now and agree a practical next step with you.

Question 4

What happens after I make an enquiry?

Accepted Answer

Once you submit a request, a member of our team will review it and contact you using the details you provided. We will confirm availability, answer initial questions and agree the next useful step. An enquiry is not a confirmed booking and no payment is taken through the form.

Question 5

How do I book support?

Accepted Answer

Use the Book a Conversation form to tell us who the support is for and what would be useful. We will respond to discuss the right service, delivery options, availability and confirmed cost before you commit.

Question 6

Is support provided online or in-person?

Accepted Answer

We offer both. Depending on the service and your location, we can support you via online video calls, over the phone, or in-person (such as at your home, school, or community setting).

Question 7

What are your safeguarding and emergency boundaries?

Accepted Answer

Safeguarding is our priority, but we are not an emergency or crisis service. We provide scheduled, practical support. If a child is in immediate danger, you must call 999 or visit A&E.

Question 8

How much does support cost?

Accepted Answer

Approved prices appear at the bottom of each expanded service description. The final cost can depend on scope, location and delivery requirements, and we will confirm it before you commit. L.O.V.E. Club pricing is confirmed on enquiry and commissioned programmes are priced by proposal.

Question 9

What family support can parents and carers request?

Accepted Answer

Options include a 90-minute L.O.V.E. Clarity Session, L.O.V.E. Home Insight and tailored L.O.V.E. Family Intervention. Parents and carers can attend scheduled public sessions and workshops, while organisations can commission sessions for a group. Expand each service for its full description, format and approved price.

Question 10

Can professionals make a referral on behalf of a family?

Accepted Answer

Professionals can refer via the dedicated /refer form when they have consent or lawful authority to share relevant identity, needs and support information. Keep unnecessary medical records, highly sensitive safeguarding information and confidential case documents out of this standard form. FTLOC reviews each referral before agreeing support and is not an emergency service.

Question 11

Do you work with schools and professionals?

Accepted Answer

Yes. Published options include introductory and half-day workshops, full-day training, setting reviews, SEND strategy days and term or academic-year partnerships. Bespoke programmes can be discussed through the Commission a Programme form.

Question 12

Are school and professional prices fixed?

Accepted Answer

The Schools and Professionals page shows starting prices for standard services. Travel, group size, preparation, venue requirements and a bespoke programme scope can affect the final quote. We confirm the full cost before work is booked.

Question 13

What is your practitioner experience and qualification?

Accepted Answer

Practitioner experience and qualifications vary according to the support being requested. Before work is agreed, FTLOC will explain who would deliver it, their relevant experience and qualifications, and the boundaries of the support offered.

Question 14

What is the L.O.V.E. Club?

Accepted Answer

The L.O.V.E. Club is being developed as a supportive space for neurodivergent young people to connect, feel understood and build confidence through practical tools and shared experiences. The current form registers an enquiry or expression of interest; it is not an instant booking.

Question 15

Can you help with SEND and EHCP processes?

Accepted Answer

Yes. We provide clear, compassionate guidance to help families and schools prepare for SEND conversations, gather evidence, and navigate EHCP annual reviews.

Question 16

How much does SEND and EHCP support cost?

Accepted Answer

SEND and EHCP support is currently enquiry-led while final retail pricing is agreed. Tell us what stage you are at and what help you need; we will explain the suitable option and confirm any cost before you commit.

Question 17

What is your cancellation and rescheduling policy?

Accepted Answer

We ask for at least 48 hours' notice for 1:1 sessions, and 14 days' notice for commissioned school workshops. Cancellations outside these windows may incur a fee.

Question 18

How do you handle privacy and personal data?

Accepted Answer

We only collect the information necessary to provide support and never sell your data. Our interactive tools (like the support card builder) process answers locally on your device and are never sent to our servers.

Question 19

How does the L.O.V.E. Method work?

Accepted Answer

The L.O.V.E. Method is a practical review loop: Listen to what matters, Observe what is happening, Value the person's strengths and needs, Empower them with useful support, then Review what changed and Listen again. It helps adults respond with understanding rather than jumping to conclusions.